Fair Refunds, No Hassle

1. Eligibility for Refunds

We consider refund requests on a case-by-case basis. Common qualifying reasons include:

• Service not working as expected within the first 7 days of your subscription
• Duplicate or accidental charge from Google Play Billing
• Subscription renewed unexpectedly after a cancellation request

2. How to Request a Refund

To request a refund, email us at: contact@obrisgroup.com

Please include your Obris ID and a brief description of the issue. We aim to respond within 3 business days during beta.

3. Google Play Direct Refunds

For quickest resolution, you can also request a refund directly through Google Play if within Google's standard refund window (typically 48 hours for accidental purchases).

• Visit: play.google.com/store/account
• Go to Order History and select the charge you wish to refund.

4. Non-Refundable Cases

The following are generally not eligible for refunds:

• Requests made more than 30 days after the original charge date
• Cancelled subscriptions where the period has already been used
• Refunds via Google Play that fall outside their refund window — use our direct contact instead

5. Subscription Cancellation

Cancel anytime through your Google Play account settings. Cancelled subscriptions remain active until the end of the current billing period — no service cutoff date change occurs upon cancellation.

6. Beta Status Notice

Obris VPN is currently in closed beta testing. As a beta user, you're helping shape the product before general release. We appreciate your feedback and will prioritise resolving any issues promptly.

7. Changes to This Policy

We may update this Refund Policy periodically. Continued use of the Service after any changes constitutes acceptance. Significant changes will be communicated via the app or email if applicable.

8. Contact Us

Obris Group Pte. Ltd.
160 Robinson Road, #14-04 · Singapore 068914

Need help with a refund?
contact@obrisgroup.com